Customer Success
Track health, catch churn signals, and identify expansion opportunities
What the CS Persona Captures
Churn Signals
Frustrations, competitor mentions, disengagement
Expansion Opportunities
Growth plans, new use cases, team additions
Account Context
History builds across every touchpoint
Why CS Teams Use postcall.ai
Authentic customer conversations without the bot awkwardness
Track account health across all check-ins and QBRs
Feature requests automatically captured and categorized
Follow-up emails that reference specific customer concerns